Why have my items not shipped out yet?
All order are printed on demand by Ballistic Ink, our standard ship time is 8-12 business days from the day that the order way placed. If you order has not shipped within 8-12 business days please send us an email to [email protected] and include your order number.
Do you ship internationally?
How much does shipping cost?
Shipping charges vary by how many items you have in your cart, the shipping option selected and the destination. If you go to your cart there is a tool that allows you to estimate shipping cost.
I place an international order and I haven’t received it?
At this time we are not able to add items to orders that are already placed however we can make sure to ship all items together if orders are placed separately and a credit for shipping charges will be issued back to the original payment method.
Yes, as long as the item has not shipped yet you are able to make changes. please email [email protected] with your order number and what you would like to change and one of our customer service representatives will assist you in getting your order corrected.
I made an error how do I cancel my order?
Please email [email protected] with your order number and your cancellation request.
I accidentally inputted the my address incorrectly, what do I do?
Please email [email protected] with your order number and your correct address.
How do I return an item?
Please email [email protected] with your order number and the email address associated with the order to begin the process. We offer a 14 day return policy as long as the item purchased has not been used and has all original packaging and tags intact. Once we receive your item back please allow up to 5 days to process your refund. All refunds will be processed less the shipping cost.
I received the wrong item, what do I do?
Please email [email protected] with your order number and we will make sure to get your items out to you as quickly as possible.
Why don’t you offer custom printing?
Ballistic Ink’s mission is to provide outstanding service to the firearms industry and those that have a proven track record of fighting infringements on the 2nd amendment.
Still have a question?
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